If Sentient is not installed properly, users might experience several issues, such as:

• The backend not initializing
• Neo4j not starting
• The build profile step taking too long
• Other unexpected errors

This guide will help you troubleshoot these common problems and get Sentient running smoothly.

1. Verifying Ollama Installation

To ensure Ollama is correctly installed and the right model is downloaded, follow these steps:

1. Open Windows Terminal and run the following command:

   arduino
   CopyEdit
   ollama run llama3.2:3b
   
   

2. If the model is already downloaded, a chat interface will open in the terminal. This confirms that Ollama is working correctly.

3. If the model is not downloaded, Ollama will automatically pull the model from the server. Let this process complete.

4. Once the model is fully downloaded, exit the terminal and restart Sentient.

2. Verifying the Backend

To check if Sentient's backend services are running correctly:

1. While Sentient is running, open your web browser and visit the following URLs:
   • http://localhost:1000 (Sentient’s AI backend)
   • http://localhost:7474 (Neo4j database)
2. If both pages load successfully, the backend is running as expected.
3. If either page shows errors like “refused to connect” or “unreachable”, then there might be an issue with the backend startup. In this case, contact the developers for assistance.

3. Contacting the Developers

If troubleshooting does not resolve your issue, you can reach out for support. When contacting us, please include:

• A brief description of the issue (1-2 lines are sufficient).